Salt and Iron Bracelet

Shipping

General information

Order will generally be dispatched 1-2 business days after order is placed. During busy periods and sale seasons, it may take longer for your order to be dispatched. If your order is urgent, please contact us and we will see what we can do.

Shipping Protection

• What We Cover
  

  • Lost Parcels
    If your order stops updating in transit, you can lodge a claim after 5 days for domestic shipments or 7 days for international. You may also submit a claim if 72 hours have passed beyond the estimated delivery date with no movement. Claims must be filed within 30 days of the last tracking update.

  • Stolen Parcels
    For packages marked as delivered but not received, please wait 5 days before submitting a claim. Claims must be lodged within 30 days of the delivery scan. If your address was entered correctly and the parcel was misdelivered, we will arrange a replacement. In circumstances involving repeated missing deliveries, we may ask for supporting evidence such as a signed declaration or photos of your mailbox or entry area.

  • Damaged Items
    If your jewellery arrives damaged, claims must be submitted within 30 days of delivery. We may request that the item be returned for assessment before a replacement or resolution is provided.

  • Split Deliveries & Packing Mistakes
    If your order was separated into multiple shipments and something hasn’t arrived, we’ll resend or refund the missing part. If something was unintentionally left out during packing, we’ll ship the omitted item as soon as we are notified.
    
    

• What We Don’t Cover

  • Parcels returned due to an incorrect or incomplete address or when delivery is refused.

  • Delays caused by customs processing; any associated duties or import fees are the customer’s responsibility.

  • Orders that have not yet been shipped or are still marked as “unfulfilled.”

  • Claims submitted too early (within 5 days of a delivered scan).

  • Claims submitted outside the 30-day window from the last tracking update or the delivery date.

  • Packages that arrive sealed and intact but appear to be missing an item that was not shipped separately — this is treated as a packing issue, not a transit problem, and will be handled accordingly.
    
    

• Fraud Prevention

  • We may request verification documents (such as a statutory declaration or photos) to support your claim.

  • Shipping protection may be declined if we detect a pattern of unverified or suspicious claims. 

  • In some cases, coverage may be limited for addresses where repeated unresolved losses occur.