From the time of purchase, every piece you order comes with a 6-month guarantee. This covers manufacturing faults such as faulty clasps, loose settings, or poor soldering. Our warranty does not cover the reality of life: general wear and tear, oxidisation, or broken and lost chains from the festival you were at last night.

If you believe your piece qualifies for a warranty claim, email house@casadeus.com.au with your product name, order number, and clear photos of the issue. Our team will guide you through the next steps.

Do you offer repairs or re-plating services?
This is not something we offer currently.

Read more about our materials and craftsmanship.